How do I return an item?

You have the right to revoke this contract within fourteen days without giving reasons. The withdrawal period is fourteen days from the date on which you or a third party other than the carrier designated by you took possession of the last of the goods. More information on the right of withdrawal can be found here: Right of Cancellation

The procedure
For customers outside Germany:
To revoke your right of cancellation, you must inform us (PM PRO GmbH, Fasanenstr. 47, 71638 Ludwigsburg, Germany, Tel.: +497141 5077482, E-Mail: of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter or e-mail sent by post). We will then get in touch with you regarding the processing of the return.
To the revocation instruction and the sample click here: Right of Cancellation
Note for EU and Non-EU customers: The costs for the return are to be paid by the consumer.

Return processing
As soon as we have received and processed your return, you will receive a confirmation email.


Repayment shall be made within fourteen days of the day on which we receive notification of the revocation of the contract.

We will use the same payment method for the refund as you used for your original order. If you have only returned part of your order, you will receive the corresponding partial amount from us.